We’re looking for a Senior Account Executive to join our growing Account team.
*If you’re interested, send your resume to careers@theescapepodagency.com*
About Us:
At the Escape Pod, we don’t claim to do a million things just OK. We do four things brilliantly: Strategy, Creative, Production, and Partnership. We help clients escape from predictable to, well, not. We help clients escape from the crowded space to the white space. We help clients escape the old school notion of ‘bossy agencies’ to a world of empathetic partnership. We’re a 2-time winner of AdAge’s Small Agency of the Year Award and in 2022 we are the first agency ever to host the Small Agency Conference and Awards in our office.
About the Role:
The Senior Account Executive is responsible for managing and leading effective relationships across agency departments and day-to-day client relationships. The Executive should interact with clients and internal partners as a strategic partner who helps develop project objectives, identify challenges, and guides the creation of strategies and metrics for success. This person will be responsible for supporting and/or leading medium-sized projects with oversight from the Account Supervisor and Director.
They should be an energetic team member, setting the demeanor and expectations for junior team members. The Senior Account Executive is an active proponent of client partnerships within the agency, and will participate in external cross-functional teams because a key component of this role is translating strategy to execution and being ultra-responsive. They play a big role in partner relationships and day-to-day client communications. Financial responsibilities include monthly billing, forecasting and updating clients on monthly billing and burn reports. Candidates must be prepared for a fast-paced work environment, comfortable speaking/leading client calls and being the final decision maker.
What You’ll Do:
- Strong project manager, leading day-to-day projects from beginning to end, working cross functionally with strategy, creative and production teams
- Motivates cross-functional teamwork and collaboration towards elevating the bar and delivering business-based marketing with flawless execution and client satisfaction
- Shares information proactively and efficiently internally and among client teams. Ensuring operational excellence on accounts responsibilities
- Manages the development and delivery of a variety of client deliverables ranging from campaign reports to status documents
- Ability to think critically and solve problems with a go-getter attitude
- Proactive agency thought leadership around areas of interest and new opportunities
- Leads and supports key client meetings, which could include:
- Status meetings
- Brand/project briefings
- Cross-agency partner meetings
- Client presentations
- Expects and prepares for challenges, managing Client expectations well
- Leads and supports client and internal meetings, presents with confidence, and provides clear, concise direction to all team members
- Prepares well-crafted decks that tell a story, have a POV and answer the, “so what” for the team and the client
- Responsible for identifying workflow efficiencies and enhancements for self and team
- Partners with the Account Supervisor in the development and presentation of solutions that drive the business
- Financial management responsibilities include forecasting and billing, reviewing monthly billing & burn spreadsheets with clients as well as contribute to QBRs and Account Reviews
- Able to handle integrated campaigns of medium volume/complex/diverse projects
- Supports team members and provides inputs/recommendations to account team
- Contributes to a rewarding and engaging corporate culture
- Acts as gate-keeper in identifying red flags and recommending proactive solutions to mitigate risk – know when to solve and when to elevate
What You’ll Bring:
- Positive attitude and a solution oriented mindset
- Confident approach to business management and client services
- Proactivity to develop and present recommendations that drive smart strategy and innovation for clients business
- High level of curiosity by bringing POVs to team/client and contributing to thought leadership
- Demonstrates confident presentation skills (written and oral)
- An expert in brands, campaigns and the advertising business in general
- Proven ability to work at all levels and able to pay close attention to the details
- Minimum 3-4 years of overall business experience with a majority of experience in marketing role, preferably at an advertising or media agency, or client-side internal team
Additional Information:
This position description should not be regarded as a complete statement of tasks performed by incumbents of this position. It should be recognized, therefore, that employees may be asked to perform job-related duties beyond those outlined here-in.
The Escape Pod is an equal opportunity employer. We do not discriminate based on sex, gender identity, race, color, national origin, religion, sexual orientation, disabilities or any other protected basis because we believe the best and brightest come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.
